Your Plumbing Questions, Answered

A standard quote can still move once the tradie is on-site and finds more to the job. With fair, upfront pricing, we look at the problem first, then agree the figure with you before any work starts, so there's nothing to renegotiate later.

There's no fee just for having us come out and look. Our $0 Call Out Fee means you only pay for the work itself, once you've agreed to it.

No. The price we agree with you before we start is the price you pay. If something changes the scope of the job, we stop, explain it, and agree a new figure with you before continuing.

The price reflects the actual work involved, not a flat rate regardless of the job. A Federation home with original clay drainage can take more time than a newer build, and that goes into the price we quote before starting, not tacked on afterwards.

Leave the property straight away and don't operate any switches, including light switches. Call us once you're clear, and if you think there's immediate danger, contact emergency services as well.

Yes. Our licence and insurance cover water and gas work alike, and any gas job is handled by an appropriately licensed tradesperson on our team.

It covers our workmanship for as long as you need it to, not for a set number of years. It's one of the guarantees we back every job with.

Yes. We're happy to confirm our NSW Plumbing Licence #292427C and insurance details, water and gas, whenever you ask.

We're open 24 hours for same-day emergency service, so we get moving on your call quickly. A real person answers day or night to organise dispatch, no waiting on hold or for a callback.

Anything with active water damage, a gas smell, or no way to shut the problem off gets bumped to the front. We ask a few quick questions on the call to work out what's genuinely urgent and what can safely wait its turn.

Yes. We're open 24 hours for same-day emergency service every day of the week, weekends and public holidays included.

That's fine, we'd rather you call and check than leave a small leak to become a big one. We'll work out together what it needs and book it in as ordinary work if it can wait.

Yes. Established houses on Concord's older streets and the newer unit blocks by the river foreshore get equal attention from us, whichever kind of plumbing problem shows up.

Homes built before the 1960s are worth a periodic check, since original hot water units and copper runs are well past their expected service life by now. We'd rather catch a tired system before it fails than repair the flood afterwards.

Yes, it's a suburb we know well. Between the leafy older streets near Crane Street and Wellbank Street and the newer builds by the foreshore, we're out this way regularly.

Concord's character streets are lined with mature trees, and their roots find their way into the earthenware clay drains that were standard under Federation and inter-war homes. Add ageing hot water systems from the same era, and winter tends to bring the failures on.